If you are not satisfied with your purchase, you may return it for a full refund within 30 days of purchase.
To be eligible for a return, your journal must be unused.
Please note that you will be responsible for all shipping costs associated with returning your journal.
To return your journal, please contact us at thefemininequeens@gmail.com and request a return.
We will process your return and issue a refund to your original payment method within 5 business days of receiving your returned journal.
Please note that we do not accept returns on journals that have been used.
We hope this return policy is helpful. If you have any questions, please do not hesitate to contact us.
While all prices are in USD, we do ship internationally. International orders may be required to go through customs. Depending on where you’re located, you may be responsible for paying customs fees or import duties. Sometimes orders are delayed in customs. Unfortunately we
cannot control customs processing times or change / reimburse custom fees or import duties.
Shipping costs are calculated at checkout. We use a service that works with a variety of shipping providers to make sure that you get the best cost when shipping possible for the size of our business. Please note that your order is shipping directly from the USA.
It will usually take 2-3 business days for your product to be dispatched. At busy times of year, it may take longer. Once dispatched, a shipping confirmation will be emailed to you.
If your order has tracking enabled, you will receive an email with an estimated delivery date as soon as a courier picks up your parcel. This date is estimated based on each courier and may change. International orders via Economy Air (no tracking) usually arrive in 10-15+ days of shipment.
All orders should have tracking enabled. Check your shipping confirmation email for your tracking number and updates.
Most of our couriers are unable to ship to PO boxes, but try the different postage options available to confirm whether shipping to a PO Box is available to you.
Depending on where you’re located, customs fees may apply. Import duties and taxes must be paid by you, and unfortunately we are unable to reimburse these fees. All customs fees vary according to location. If you have any questions regarding customs, please contact your local customs authority.
We use a service that works with a variety of shipping providers to make sure that you get the best cost when shipping. Each courier may work slightly differently in that some require a signature on delivery and some don’t.
To avoid delays in your order and ensure that your order is delivered promptly, please enter your address in the English language. If you enter your address in a language other than English, your order is subject to delays or non-delivery.
You may need to sign for your order depending on the courier assigned to deliver your item.
If your order hasn’t been dispatched, you may be able to change your shipping address. Please contact us at thefemininequeens@gmail.com as soon as possible to correct any issues with your order. It’s not always possible, but we will try our best! Please include:
Your order numberYour full nameThe new address (Please include all address details)
We are not responsible for items delivered to an incorrect address supplied by the purchaser.
If your order has been dispatched, we cannot cancel your order. Please contact us immediately if you wish to cancel your order by emailing us at thefemininequeens@gmail.com
with the subject line ‘URGENT: Order Cancellation’. Please include your order number. It’s not always possible, but we will try our best.
Gift cards are not refundable.